Everything people ask about Sociolync.

Sociolync is a web platform from Shalom Infotech that brings WhatsApp, Instagram and Facebook Messenger into one team inbox, and adds chatbot flows, follow-up sequences, bulk campaigns, WhatsApp templates, a leads CRM, quotations, invoicing and social posting, on one monthly plan.

No. Your number is set up and managed for you. You never need to register your own Meta Business Manager or keep a card on file with Meta.

Social is ₹799, WhatsApp ₹1,999 and Complete ₹3,499 per month, plus GST. WhatsApp messages are billed per message (marketing ₹0.99, utility and authentication ₹0.15), the first 1,000 service replies a month are free, and Messenger and Instagram messages are free. Every plan starts with a 14-day free trial, no card required.

WhatsApp, Instagram direct messages and Facebook Messenger for conversations, plus Facebook, Instagram and LinkedIn Company Pages for social posting.

Yes. Your team replies from one shared inbox in the browser. Social includes up to 3 team members, WhatsApp up to 5 and Complete up to 10.

Yes. Every conversation becomes a lead with a status, deal value and tags, and leads can be converted into customers for quotations and invoices.

Shalom Infotech Pvt Ltd, a Microsoft Cloud Solution Partner based in Tiruchirappalli, Tamil Nadu, serving businesses in India, the US, the UK and Europe.

Choose Social if your customers message you on Facebook and Instagram. Choose WhatsApp if you also want a WhatsApp number with templates, bulk messaging, chatbot flows and sequences. Choose Complete if you want quotations, invoices and payments in the same workspace.

Per delivered message, on top of your plan: ₹0.99 for marketing templates and ₹0.15 for utility or authentication templates, excluding GST. The first 1,000 service replies each month are free; after that they're ₹0.15. Messages customers send you are free.

Meta charges businesses for each WhatsApp message they send, but doesn't charge for Messenger or Instagram messages. We pass WhatsApp's per-message cost through at a transparent rate and keep Messenger and Instagram free.

No. Shalom Infotech owns the WhatsApp Business Account and pays Meta, and you get a dedicated number. You pay one bill to Shalom.

14 days with every feature in Complete, limited to 2 team members, 100 contacts, 50 free WhatsApp template messages, campaigns of up to 25 recipients, and 10 quotations and invoices. No card is required.

Pick a plan and continue, or let it pause. Nothing is deleted, and you can resume whenever you're ready.

Yes, any time, from Billing inside your workspace. The new limits apply immediately.

No. Plan prices and WhatsApp message rates exclude 18% GST, which is added to your invoice.

Online from the Billing page in your workspace, in Indian rupees.

Unlimited team members, multiple WhatsApp numbers, volume WhatsApp rates, usage reporting across every number and priority onboarding. Talk to sales for a quote.

It is one shared screen where messages from WhatsApp, Instagram DMs and Facebook Messenger arrive together. Sociolync keeps one thread per contact, so your team replies from a single place instead of three separate apps.

Yes. Everyone on your plan works from the same inbox and the same connected number, and you can see who is handling each conversation.

Yes. You can send and receive images, video, documents such as PDFs, and audio in the inbox.

No. Sociolync works through the official WhatsApp Business Platform, so your team replies from the browser.

Yes. Each contact's full history stays attached to their thread and their lead record.

In Sociolync, open Chatbot Flows, enter a trigger keyword, type the reply and add up to three buttons. Save it and it starts replying on WhatsApp, Instagram and Messenger straight away.

Up to three, either quick-reply buttons or a link button to a web page.

No. Matching ignores upper and lower case, so "Price" and "price" both trigger the flow.

Yes. The same flow can run on WhatsApp, Instagram and Facebook Messenger.

Yes. Every auto-reply appears in the shared inbox, and your team can reply in the same thread at any time.

It is a series of follow-up messages that send automatically on a schedule, for example a welcome message today, a pricing reminder tomorrow and a check-in after four days.

Yes. A reply or a change of lead status (for example to Converted) can stop the sequence for that contact.

Yes, by using an approved WhatsApp template for that step. WhatsApp only allows free-form messages within 24 hours of the customer's last message.

Enrol them in bulk by lead status or tag, or add individual contacts from the inbox or contacts list.

Yes. Each contact shows their current step, next send time and any delivery error.

Message people who have opted in to hear from you, and use an approved WhatsApp template for anyone who hasn't messaged you in the last 24 hours. Sociolync builds both rules into the campaign screen.

Yes. Choose recipients by lead status, tag or channel.

Yes. Each campaign records a sent or failed result for every recipient, with the reason where available.

Yes. Approved templates support placeholders, such as the offer or date, filled in for the whole campaign.

Straight into the unified inbox, as normal conversations with each contact.

A message format that WhatsApp approves in advance. Businesses need one to message a customer who hasn't written to them in the last 24 hours.

Many templates are reviewed quickly, but it can take longer. Sociolync shows the current status so you know when it's ready to use.

Yes. Add an image, video or document header and up to three buttons.

Common reasons include formatting problems, unclear placeholders or content that doesn't fit the chosen category. Edit it and submit again.

No. Templates are created and submitted from inside Sociolync.

A CRM that captures leads from WhatsApp conversations and tracks them through a sales pipeline. In Sociolync it also covers Instagram and Messenger leads.

New Lead, Contacted, Quotation Sent, Follow-up, Converted and Lost, designed around how quotation-led sales actually move.

Yes. Import contacts from a CSV file, and export any filtered list back to CSV.

Yes. Each lead carries a deal value, so you can see what is in each stage.

No. It's part of every plan and shares the same contacts as the inbox, campaigns and invoicing.

Yes. Quotations and invoices live in the same workspace as the inbox and CRM, linked to the same contact.

The quotation email includes an Approve / Reject link. The client clicks it without needing an account, and the status updates in Sociolync.

Yes. Create a new version; earlier versions stay on record.

Yes. Record several payments against one invoice and see the balance due.

Yes. Each workspace uses its own logo and company details on quotations and invoices.

Yes. Compose one post and choose any combination of your connected Facebook Page, Instagram account and LinkedIn Company Page.

Sociolync posts to LinkedIn Company Pages.

Direct messages that come from your posts arrive in the unified inbox.

Yes. Post history lists every post, with an option to delete it.

No. Accounts are connected once, and teammates post from inside Sociolync.

It is WhatsApp's platform for medium and large businesses (now called the WhatsApp Business Platform). Unlike the WhatsApp Business app, it supports team inboxes, automation, templates and integrations.

No. With Sociolync your WhatsApp number is set up and managed for you, so you never register your own Meta Business Manager or keep a card on file with Meta.

The app is for one phone and a few devices. The API (platform) is used through software like Sociolync, so a whole team can reply, automate and run campaigns from the browser.

Yes, using approved WhatsApp templates for contacts outside the 24-hour window, with a sent/failed log per recipient.

The WhatsApp plan is ₹1,999 per month plus GST, and messages are billed per message: ₹0.99 for marketing and ₹0.15 for utility or authentication templates. The first 1,000 service replies each month are free. See the WhatsApp pricing guide.

Yes. Chatbot flows reply automatically when a DM matches a keyword, with up to three buttons.

Yes. DMs arrive in a shared inbox that your whole team can work from.

Yes. Instagram messaging integrations work with professional (business) accounts linked to a Facebook Page.

Yes. Social Posting publishes image posts to Instagram, Facebook and LinkedIn Company Pages.

Yes. Each DM conversation becomes a lead you can move through the pipeline.

Yes. Messenger conversations arrive in a shared inbox that your whole team can reply from.

Yes. Chatbot flows send an instant reply with buttons when a message matches a keyword.

Yes, using Social Posting, which also publishes to Instagram and LinkedIn Company Pages.

Yes. Messenger for business works through a Facebook Page.

Yes. All three channels (WhatsApp, Instagram and Messenger) are included on every plan.