One inbox for WhatsApp, Instagram and Messenger.
Every customer message, from every channel, in one thread per contact, so your team stops switching between three apps and nothing gets missed.
A unified inbox collects messages from WhatsApp, Instagram DMs and Facebook Messenger into a single shared screen. In Sociolync each contact gets one conversation thread with their full history, your team can reply with text, images, PDFs and voice notes, and every conversation is linked to a lead record automatically.
What you get
- One thread per contact, whichever channel they used
- Send and receive images, video, PDFs and voice notes
- See which teammate is handling each conversation
- Search by name, phone number or Instagram handle
Everything in Unified Inbox.
Channel badges
Every message shows where it came from, so the reply goes back on the right channel automatically.
Shared team view
Multiple teammates work from the same inbox without stepping on each other's replies.
Contact panel
Lead status, deal value, tags and sequence progress sit beside the chat.
Media, both ways
Photos, catalogues, PDFs and voice notes, received and sent natively.
Lead created automatically
A new conversation becomes a New Lead without anyone typing it in.
Bot + human handover
Chatbot replies and human replies live in the same thread, clearly labelled.
Up and running in three steps.
Connect channels
Link your WhatsApp number, Instagram account and Facebook Page from Channels.
Messages flow in
New messages appear instantly, grouped by contact, with unread counts.
Reply and track
Reply, attach a quotation, update the lead status, all from one screen.
Unified Inbox: your questions
What is a unified inbox for WhatsApp, Instagram and Messenger?
It is one shared screen where messages from WhatsApp, Instagram DMs and Facebook Messenger arrive together. Sociolync keeps one thread per contact, so your team replies from a single place instead of three separate apps.
Can several team members reply from the same WhatsApp number?
Yes. Everyone on your plan works from the same inbox and the same connected number, and you can see who is handling each conversation.
Can I send PDFs, images and voice notes?
Yes. You can send and receive images, video, documents such as PDFs, and audio in the inbox.
Do I need the WhatsApp Business app on a phone?
No. Sociolync works through the official WhatsApp Business Platform, so your team replies from the browser.
Is the conversation history saved?
Yes. Each contact's full history stays attached to their thread and their lead record.
Bring every conversation into one place
Start free for 14 days. No card needed, and no Meta account to set up first.