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Instagram DMs, answered by your whole team.
Bring Instagram direct messages into the same inbox as WhatsApp and Messenger, auto-reply to common questions and turn every DM into a lead.
Sociolync connects your Instagram business account so Instagram DMs arrive in the same shared inbox as WhatsApp and Messenger. Keyword chatbot flows can auto-reply to messages such as "price" or "catalogue", every DM becomes a lead in the CRM, and you can publish Instagram posts from the same workspace.
Instagram DM, the way a team actually needs it.
Shared DM inbox
No more passing one phone around the team.
Keyword auto-replies
"catalogue" → your catalogue link, instantly.
Lead capture
Every DM becomes a lead with status and tags.
Post publishing
Publish Instagram posts from Social Posting.
Same thread, any channel
If they later WhatsApp you, the context is there.
Team visibility
See who is handling which conversation.
Instagram DM: your questions
Can I automate Instagram DM replies?
Yes. Chatbot flows reply automatically when a DM matches a keyword, with up to three buttons.
Can several people answer our Instagram DMs?
Yes. DMs arrive in a shared inbox that your whole team can work from.
Do I need an Instagram business account?
Yes. Instagram messaging integrations work with professional (business) accounts linked to a Facebook Page.
Can I post to Instagram from Sociolync?
Yes. Social Posting publishes image posts to Instagram, Facebook and LinkedIn Company Pages.
Are Instagram leads tracked in the CRM?
Yes. Each DM conversation becomes a lead you can move through the pipeline.
Bring every conversation into one place
Start free for 14 days. No card needed, and no Meta account to set up first.